Support Tickets - Chat Engage Proactive

Chat Engage Proactive

Live Chat 30.08.2016 319 Support Status: Closed Solution: Yes grupomais


Hello , I'm trying to work engage proactive, but without success. I set everything right , but the chat does not start automatically conversation with the client after 2 seconds on the site .

How to set this up correctly ?

I need everyone entering for the first time on the site to receive this system approach. This was the main reason for my purchase.

I inform you that I tried to follow the tutorial her , but does not match what I have in my chat system, so I need a step-by -step how to perform the correct procedure.


Replies (7)

  • avatar Jerome

    Thank you for opening a support ticket.

    Please make sure you are running the latest version 2.5.1.

    After update, please empty the user online table and try again.

    Thank you for your feedback.

    30.08.2016 0
  • avatar grupomais

    Hello Yes. I'm with the latest updated version.even cleaning the cookies did not work.Another thing is that when I call a person for a conversation manually and the person accepts , nothing appears to me that she acceptedHow to solve these problems?

    30.08.2016 0
  • avatar Jerome

    Please send me Super Operator and FTP login details via following form: https://www.jakweb.ch/access-form

    30.08.2016 0
  • avatar grupomais

    Ok , I have already sent.

    I'm waiting for feedback , thank you.

    31.08.2016 0
  • avatar Jerome

    Thank you very much for the information.

    The proactive chat has been fixed and tested. For one url you had forgotten a ending / so the url was not the same as in the proactive setup.

    The fix for the ProActive in cross domain is also included within the next release.

    Thank you very much for your patience and I appologise for any inconvenience.

    31.08.2016 0
  • avatar grupomais

    I thank you.

    When the new version will be released to have a proactive chat only configured for the entire domain ?

    31.08.2016 0
  • avatar Jerome

    That will be in the next release. We never publish release dates but usually between 6-10 weeks. The last update was 3 weeks ago so in between 3 - 7 weeks.

    Thank you.

    *** Ticket closed ***

    31.08.2016 0