Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
Each ticket in HelpDesk can have attachments if set so in the operator panel - settings. The client will have the possibility to upload up to three files when creating the ticket and more if necessary later ...
Removed in HelpDesk Version 1.9, please use PHP Imap.Because virtualmin is a bit different to setup Email to Tickets or also called email piping we have here a step by step guide how to setup this feature in ...
Removed in HelpDesk Version 1.9, please use PHP Imap.With HelpDesk it is possible to convert emails to tickets. With each server control panel the setup is slightly different, however within HelpDesk the setup ...
When you upload your LiveChat files to your server with your preferred FTP software, please make sure that all folders have not more then CHMOD 755 (except cache and files) and Files have not more then CHMOD ...
Since live chat business 2.0 you can change the ringing and new message sound easily via:Operator Panel - Settings - SettingsWe have included 3 ring and 3 new message tones. It is now easy to add your own ...
Since live chat business 2.0 you can change the text and standard answers via operator console. That way it is fully multi language ready and much easier to manage.You will find the section in:Operator Panel - ...
HelpDesk has a build in content management system, it allows you to change the text and layout via operator console, your web browser.Please login into your operator panel and go to Settings - Front Text. ...
The new button code wizard is available since version 1.4. It is super easy to use and will create your button embed code in no time.Before Live Chat Business 2.0 Please always copy the one stylesheet right ...
Possible DB_HOST valuesDifferent hosting companies use different network settings for their mysql databases. If your hosting company is listed below in the left column, the value on the right is similar to the ...
We get often asked if backlinks and copyrights can be removed with our license and YES you can remove it when you have purchased a copyright free license.All our code is not encrypted and can be modified, but ...
Release date: 07.02.2024
PHP 8.3 ready, ChatGPT improvements and much more...
Release date: 13.02.2024
PHP 8.3 ready, ChatGPT, improved language files and bug fixes.
Release date: 25.04.2024
Multiple Clients on Tickets, Upload your Logo, bug fixes.
Release date: 20.02.2024
PHP 8.3 ready, ChatGPT improvements, bug fixes.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
