FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

WebSocket - Browser Compatibility

Live Chat Websocket supports the latest standard called RFC 6455. Following browser supports WebSockets today. Internet Explorer Safari Firefox Chrome IOS Android Black Berry Opera 10+ 6+ 11+ 16+ 6+ 4.4+ 7+ ...

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WebSocket - Protect PHP Daemon

When running a PHP Dameon it is important that it will be run only thru CLI (ssh, command line) and never from a browser (security risk). You have two options to protect the files from accessing from a ...

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WebSocket - Run PHP Daemon

The best way to run the PHP Daemon is thru SSH and with a Session. That way you have total control what is going on with the PHP Daemon and you can access the session any time you want. First open a ssh tunnel ...

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WebSocket Minimum Requirements

Live Chat WebSocket our best live chat solution hosted on your server. Please find here the minimum requirements for Live Chat WebSocket. SSH Access to your web sever or able to run a CLI Daemon thru a command ...

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Auto ProActive

Live Chat Business and Live Chat WebSocket offers you a auto and manual proactive feature! But first what does ProActive mean: Acting in advance and contact your website visitors. Manual ProActive Now the ...

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Twilio / Plivo / Nexmo SMS

I'm sure you like the SMS service integrated into Live Chat Business and Live Chat WebSocket, however to use it you need an account with Twilio, Plivo or Nexmo. After sign up with Twilio or Nexmo you will ...

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1&1 Server Connection

If you install Live Chat or any our Products on a 1&1 server you might run into a database connection problem. Please use following setting to connect to your 1&1 database: define('DB_HOST', ...

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Add Super Operators

Adding another super operator is fairly easy! Please follow this steps to create another super operator: Login into your operator panel as a super administrator. Go to User and click on New User. Add all ...

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Installation First Steps

I you chose a stand-alone version, please read the installation manual very carefully! Installing Live Chat is very simple and the installation wizard will guide you through in only two steps. Important ...

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Business - Minimum Requirements

You will need a hosting package with following minimum requirements. The web server must have PHP and MySQL with one available database (can be shared thanks to prefixes). Minimum requirements for your web ...

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