FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

1&1 Server Connection

If you install Live Chat or any our Products on a 1&1 server you might run into a database connection problem.Please use following setting to connect to your 1&1 database:define('DB_HOST', ...

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Add Super Operators

Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super administrator.Go to User and click on New User.Add all necessary ...

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Installation First Steps

I you chose a stand-alone version, please read the installation manual very carefully! Installing Live Chat is very simple and the installation wizard will guide you through in only two steps.Important ...

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Business - Minimum Requirements

You will need a hosting package with following minimum requirements.The web server must have PHP and MySQL with one available database (can be shared thanks to prefixes).Minimum requirements for your web ...

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Button Control - HelpDesk

HelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.You have three/four options for buttons: slide out. slide up. button with slide up and pop ...

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