Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 717 Status: Closed

News modification

When i create a news i have no error.But if i try to update it i have this error:It's strange ...

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ID: 716 Status: Closed

Current Version: 2.3 to 2.3.1

When i try to update CMS all work:admin/lang/de.ini........... Updatedadmin/lang/en.ini........... ...

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ID: 714 Status: Closed

No direct file access! bug?

Hola otra vez....Lo siento pero creo que hay otro error.Tras la actualización en el area del ...

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ID: 684 Status: Closed

Live Chat 3.0.3

Jerome,Live Chat 3.0.3 looks great.When I applied the update, the chat stop showing up on sites. ...

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ID: 682 Status: Closed

File Share "breaks" session

So when I share a file the dashbord does not send or get any responses. Also File never gets to ...

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ID: 637 Status: Closed

Standard projects after register - Not working

After selecting all projects for field: Standard projects after register and then Saving it...after ...

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ID: 599 Status: Open

helpdesk 1.9.6 updating from old versions

Hello Jakweb team,In regards to helpdesk. I seem to manage it for the bugs I encountered, when I ...

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ID: 595 Status: Closed

Error on creating ticket from operator

Hi, I got error when creating ticket via operator panel. It is query error that saidIncorrect ...

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ID: 593 Status: Open

Fetching an answered ticket from IMAP v1.9.6

Hello,I was testing a flow with the new version 1.9.6 of helpdesk. Everything worked well in the ...

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