Support Tickets - Error on creating ticket from operator

Error on creating ticket from operator

HelpDesk 26.12.2016 210 Bug Report Status: Closed Solution: Yes mr_Rob


Hi, I got error when creating ticket via operator panel. It is query error that said

Incorrect integer value: '' for column 'depid' at row 1

It came from http://helpdesk.mywebsite.com/operator/index.php?p=tickets&sp=newticket

Additional question : What is P and SP args stand for?


Replies (3)

  • avatar Jerome

    Good Morning,

    thank you for your report. We have tested it and it can only happen when you don't have a web project or ticket department which should not be possible by design (First Web Project and Department cannot be deleted). We have implemented an extra line to check this when creating a new ticket within the next release 1.9.8.

    Thanks again for your report.

    p = page, sp = sub page. However we do not use _GET to receive the variable anyway so you could also call it x = or sx =.

    26.12.2016 0
  • avatar mr_Rob

    When the new version will be released?

    26.12.2016 0
  • avatar Jerome

    We never publish release dates. Thank you for your understanding.

    26.12.2016 0