HelpDesk 25.12.2016 365 Bug Report Status: Open Solution: No goldstrikn
I was testing a flow with the new version 1.9.6 of helpdesk. Everything worked well in the sense of creating a ticket, admin and user gets confirmation emails. But, the issue is when the user/visitor replies to the ticket. IMAP fetches, but it doesn't show up on the /operator/index.php?p=tickets or dashboard. This is strange because all other function flow works, except when an user replies to ticket.
Please check that and advise.