Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 245 Status: Closed

Pipe submits constant tickets bug

Hi team,I have one of the strangest bug I come accross your software. Before I tell you the issue, ...

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ID: 240 Status: Closed

Chat no iniciating

I cannot make my chat on Live chat to start. When a new user send us a message, the system just ...

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ID: 227 Status: Closed

user logged

whether it is a button to add a variable user logged in to the client had immediately set the name ...

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ID: 219 Status: Closed

CMS 2.1 - plugin Download (links to directly download)

Hi Jerome,Question. I have table with all files. File 'download.php'.I would create a direct link ...

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ID: 216 Status: Closed

Online / offline & auto proactive

Hello Jerome,we have 3 questions:1) even though i am logged in to the operator panel and activated ...

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ID: 215 Status: Closed

CMS - fontawesome

Hi Jerome and Maria.I need help please. I have problem with loading fontawesome files.If I clear ...

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ID: 213 Status: Closed

New Client

Figured I better ask my question here, since it's gone unanswered for over day (which was rare) I ...

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ID: 212 Status: Closed

file structure upload

We have uploaded the files in the subfolder livechat.To go to the operator panel, we cannot get ...

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ID: 209 Status: Closed

Ticket import from inbox

Can i import tickets from inbox every 5 minutes ?Thanks

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