Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 180 Status: Closed

Slider display on custom page

Hi I would like to know how to manually invoke a slider on my page? I already created my slider and ...

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ID: 178 Status: Closed

Chat is not working

Dear Supportwe configer the helpdesk module, but the chat is not working.We need your support ...

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ID: 177 Status: Closed

Ticket Attachements

Ok, so when creating a ticket for admin, it says I will be able to add attachments later, yet, I do ...

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ID: 174 Status: Closed

Marked as suspicious and quarantined items

hello,I received this mail from server's antivirus:PATH: /home*/*/public_html/ ...

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ID: 173 Status: Closed

Customers didn't see online operators

After upgrade to version 1.4. Our customers cannot use Live Chat anymore. I test it myself and it ...

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ID: 172 Status: Closed

Capturing User Name

Hi. Before I would like to congratulate the Live Chat is spectacular.I wonder if it is a ...

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ID: 167 Status: Closed

Upgrade question

Hi Jerome,I was careless and did not update my LiveChat v.1.5 to v.2 in February.Now I downloaded ...

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ID: 166 Status: Closed

Selecting Plivo

When setting up the Text Message Service, I chose Plivo but when I save it it does not hold Plivo ...

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ID: 164 Status: Closed

Chat Ringing Long After User Gone

Do you happen to know why the Chat Continues to ring everytime I navigate to dashboard to live chat ...

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