Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 265 Status: Closed

License key

Where do find my license key?

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ID: 263 Status: Closed

Preventing a closed ticket to be reopened

Hello,I would like to know how to prevent a closed ticket to be reopened. Customers who have ...

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ID: 261 Status: Closed

JAKWEB HelpDesk Bridge Pluign on different domain

Hi Support,If I have my wordpress and helpdesk softwware on different domain and Server, can we ...

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ID: 260 Status: Closed

Hidden Live Chat

Hi Support,I setting live chat to hidden if no operator login to helpdesk system and only show when ...

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ID: 259 Status: Closed

Super Admin Access

Hi there i i just bought this wonderfull cms but i run into a problemI'm the first user (super ...

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ID: 258 Status: Closed

Installation Error

Hi, I run installition and i get error Please delete or rename install folder then i fixed it.After ...

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ID: 257 Status: Closed

Top Header Support Link Menu

Hi Support,Which file should I edit to change the top header support menu?Here is the ...

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ID: 252 Status: Closed

Email piping issues

Hi Jerome,I keep getting a lot of emails showing the following:email subject: Email Pipingbody: ...

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ID: 250 Status: Closed

Regarding Contact Form

Hi,I want to know i have created a contact form at backend so how could i integrate the same at the ...

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