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Welcome Page with Countdown

In this tutorial we create a sleek and simple welcome page with a countdown timer based on HTML5, CSS3 and Bootstrap. Because we are using Bootstrap it is simple and we have a guarantee it works in all major ...

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Desktop Notifications

Desktop Notifications is on his way and will be available soon on all browsers. At the moment you can have desktop notifications on Chrome, Safari, Firefox and IE9I have been playing around with it for a while ...

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Slide Out Box

Our goal today is to create a slide out box with either jQuery or plain Javascript. We need a div with two sub div's a little bit of css and Javascript or jQuery for the click event, with hover you could ...

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Updates CMS / Live Chat

Now available in our shop and download area the latest version for CMS 1.3 and Live Chat Business 1.2. That is probably the best update for you because for future updates you don't need to download and install ...

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Live Chat Business 1.3

A new update for our Live Chat Business has been released.We want to thank you for all the feedback and suggestion you have sent us in the last two weeks. Thanks to our new auto updated introduced in version ...

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HelpDesk 1.1

We are happy to announce the release of HelpDesk 1.1.It has been a long time since the last update for HelpDesk but we think it was worth it. We have implemented the latest administration design with the ...

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CMS 1.4

We are happy to announce that CMS 1.4 is on his way.Two new features have been implemented, the brand new Slider plugin and the brand new category manager. As always we run a few live tests first, then update ...

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Live Chat Business 1.4

We are happy to announce the release of Live Chat Business 1.4, great new features and many things have been improved.Button WizardYou can forward clients to certain pages now. The brand new button wizard will ...

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CMS 1.5

CMS 1.5 is now available, major improvements and a lot of bug fixes. As we grow quick, support questions, suggestions and feedback coming in on a daily base and of course we want to give you the best ...

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HelpDesk 1.2

After our release of HelpDesk 1.1 we gained so many new customers and received a lot of new feedbacks, suggestions and bug reports. It makes us really happy to see our product live on many different domains ...

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Auto ProActive

Live Chat Business and Live Chat WebSocket offers you a auto and manual proactive feature!But first what does ProActive mean: Acting in advance and contact your website visitors.Manual ProActiveNow the manual ...

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CloudDesk 3 - Minimum Requirements

With CloudDesk 3 Self Hosted we offer one of the first fully automated self-hosted SaaS live support solution on the market. The minimum requirements for CloudDesk 3 is as follow:Minimum Requirements VPS ...

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Auto Updater

All our software have an implemented Auto Updater the easiset way to keep your software up to date. With any of our license you have access to lifetime updates and update your software the same way as you ...

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Wildcard Engage / ProActive URL

With the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature.The system can now listen on a wildcard url. For example you want to fire the engage ...

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Setup Live Chat Profile

In this article we will guide your through the setup of your personal profile.Please login with your operator account and go to Edit Profile. Most settings should be clear however let us explain the one that ...

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CloudChat 3 - Minimum Requirements Server

With CloudChat 3 we offer one of the first fully automated self-hosted live chat solution on the market. The minimum requirements for CloudChat 3 is as follow:Minimum Requirements VPS Server 1 GB Ram ...

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Minimum Requirements Live Chat 3

Live Chat 3 needs following minium requirements. PHP 8 or higher MySQL 5.6 or higher / MariaDB 10 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater) SSL ...

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Fluid App and Live Chat 3

With Fluid App you turn your Live Chat 3 in a simple to use application for your Mac.Please download the app from the website and follow the video how to install it and create your first app.App Details ...

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Auto Update Errors

Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: cUrl file_get_contents ...

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Auto ProActive - Engage Customers

HelpDesk 3, Live Chat 3, Cloud Chat 3 and Cloud Desk 3 has a very smart built in auto engage feature. You don't need to sit in front of your computer and invite your website visitors manually (you can of ...

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custom field/web project id

hey jerome,you may remember we spoke the other day re helpdesk system, i really hope you dont mind but i wanted to ask you if there was a quick way to add a new ticket to a specific web project id... something ...

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Auto Refresh Ticket

Is it possible or has this been requested to have the Tickets Auto Refresh/Show new Replies after you enter them in?Right now it seems you have to enter the reply and close the ticket popup window. If you go ...

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Auto ProActive question

Hi Jerome,last night I configured Live Chat and it is really a great script. Congrats!The site is here: url removedI configured Auto ProActive for 15 sec, 3 pages with an URL and a msg and started to test in ...

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Pro-active and regular messages don't work

Hi there.After upgrading to 1.4 (And then further on to 1.4.1 and 1.4.2) a very strange thing has happened.Messages no longer display on the site where the embdedded code is integrated.The chat box appears and ...

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Online / offline & auto proactive

Hello Jerome,we have 3 questions:1) even though i am logged in to the operator panel and activated the online button... as soon as I navigate to another tab I appear offline... even when I navigate within the ...

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Auto Mails to Project Group

Hi,I have just installed Helpdesk Ticket System. As per my understanding, I have created a web project.Now I would like to assign a group to that project.Then when I create a ticket for that project I am ...

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HelpDesk 1.9 - textareas have no editor (not visible)

Hi, I updated from HelpDesk 1.8.x to 1.9 using the auto updater. I also edited the db.php accordingly and made an htaccess file. Today I wanted to change the text on a page, and I navigated to ...

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Can I have the Operator and their picture showing right away when

Can I have the Operator and their picture saying Let us know if you have any Questions showing right away when a user clicks on the live Chat button, instead of the System picture and it saying that it is ...

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Slider covering the website pages

Hello,1) When an operator opens each page on the website (https://remoteteachers.com/), the  slider (I have a customed HD) covers the far right of the website everytime, and this is annoying when changing ...

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