Support Tickets - Auto Refresh Ticket

Auto Refresh Ticket

HelpDesk 12.01.2016 617 Feedback Status: Closed Solution: Yes Jeebs


Is it possible or has this been requested to have the Tickets Auto Refresh/Show new Replies after you enter them in?

Right now it seems you have to enter the reply and close the ticket popup window. If you go back into the ticket the new reply is there.

You do see the green "Success" but I think it would be really good to see the actual reply in there as well without having to close/reopen it.


Replies (5)

  • avatar Jerome

    Thank you for your suggestion, we will implement this feature within the next release.

    12.01.2016 0
  • avatar Jeebs

    Excellent....I'll be testing this quite a bit and will send some more feedback or bugs. So far I'm really liking this and would love to see it keep improving smile

    With that said, I'm pretty good with PHP development and will likely do some modifications to fit my needs. Is there a way to submit some user modifications to you guys for possible adds to future versions?

    12.01.2016 0
  • avatar Jerome

    Please just open a new private ticket, so we can discuss the new modifications.

    12.01.2016 0
  • avatar Jeebs

    Sounds good

    12.01.2016 0
  • avatar Jerome

    This feature has been implemened and will be available within the next release.

    Thanks again for your suggestion.

    *** Ticket closed ***

    13.01.2016 0