Hi, I updated from HelpDesk 1.8.x to 1.9 using the auto updater. I also edited the db.php accordingly and made an htaccess file.
Today I wanted to change the text on a page, and I navigated to /operator/index.php?p=webtext&sp=newticket
The textarea was not displaying. I checked with inspector, and the textarea is hidden with inline CSS.
The same issue are at the front page where users can submit a new ticket.
The common denominator for this is that it always is the textarea, and where the ID is jakeditor. I found that TinyMCE is not loading .
Looking deeper into the inspector I found that I missed a file:
The solution was to:
1) go to TinyMCE's language download archive: http://archive.tinymce.com/i18n/
2) Then download and unzip my language file
3) Upload the lang file in http://mydomain.com/js/editor/langs/
4) Rename the file to whatever was my language files (ini's) name here: http://mydomain.com/lang/(mylang).ini
This may apply to others, so just want to send the solution here.