Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

Create new Ticket

ID: 662 Status: Closed

Can’t achieve last step of installation wizard

Hello,Please note that the followings were done on a remote server ; with domain name that I only ...

Read more

ID: 661 Status: Closed

ticket imap

Because when upgrading to version 2.0 the tickets are no longer opened by imap?

Read more

ID: 657 Status: Closed

Error CSS in Wordpress

Good afternoon JeromeI installed version 2.0 without doing update, I made a new installation. The ...

Read more

ID: 656 Status: Closed

https:// domain problem

Hello,I install my script to my http:// domain.When I add my widget code to my https:// site not ...

Read more

ID: 653 Status: Closed

Best Button for Mobile Browsers

Hello,On desktop computers the livechat works perfect, the icons are perfectly set on the left side ...

Read more

ID: 650 Status: Closed

Customers can not respond

When a client opens a ticket and wants to add comments, the window is opened but clicking on send ...

Read more

ID: 643 Status: Closed

E-mail IMAP

Jerome,How do I view received emails for IMAP email configured?Thanks

Read more

ID: 641 Status: Closed

Button in WordPress

Good MorningI would like to ask a question. Our server where HelpDesk is installed is ...

Read more

ID: 638 Status: Closed

HelpDesk

I think I got the wrong script. I would like to have livechat embedded and this script does not ...

Read more