Support Tickets - HelpDesk

HelpDesk

HelpDesk 19.01.2017 219 Support Status: Closed Solution: Yes digisac


I think I got the wrong script. I would like to have livechat embedded and this script does not have it. I am sure?

Thanks


Replies (13)

  • avatar digisac

    Hello

    I was able to embed the button on my site, but when we click it it opens the window and says that the URL is invalid

    What should I do?

    Thank you

    20.01.2017 0
  • avatar Jerome

    Thank you for opening a support ticket with us.

    Have you copied the code after or before I corrected the ssl settings?

    Is it on the same or on a different domain where you place the button?

    Please check following FAQ article here: https://www.jakweb.ch/faq/a/1/button-control-helpdesk

    20.01.2017 0
  • avatar digisac

    Hello

    I copied the code after the SSL configuration, see the button on the link https://www.sacplus.net.br

    Below the codes I include on the page.

    code has been removed, please add code only via the code button.

    20.01.2017 0
  • avatar Jerome

    When I check your website I receive so many javascript errors that has nothgin to do with HelpDesk please try to fix that as well otherwise Javascript code that runs below (like HelpDesk) won't work correctly.

    Please also check your .htaccess file it prevents HelpDesk from loading correctly. It does a redirection to 404 page which also not belongs to HelpDesk.

    20.01.2017 0
  • avatar digisac

    Meu .htaccess é apenas este:

    RewriteEngine On

    RewriteCond %{HTTPS} !=on
    RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
    RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
    RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]
    RewriteCond %{HTTP_HOST} ^sacplus\.net\.br$ [OR]
    RewriteCond %{HTTP_HOST} ^www\.sacplus\.net\.br$
    RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
    RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
    RewriteRule ^/?$ "https\:\/\/www\.sacplus\.net\.br\/public" [R=301,L]

    20.01.2017 0
  • avatar Jerome

    I think that is the issue, you will need to exclude HelpDesk from the rewrite rule or if you can't maybe install Helpdesk in a sub domain.

    20.01.2017 0
  • avatar digisac

    Any line that I can delete helpdesk by .htaccess?

    20.01.2017 0
  • avatar Jerome

    That is beyond our support. Remove the htaccess file and try if HelpDesk works as it should. After that you know more.

    20.01.2017 0
  • avatar digisac

    I deleted my .htaccess and the same problem continues, I put the other page and it also did not work


    Thanks

    20.01.2017 0
  • avatar Jerome

    Please send me FTP and Operatir access via following form: https://www.jakweb.ch/access-form

    20.01.2017 0
  • avatar Jerome

    Thank you very much for the details, the problem was in the include/db.php file. You have set Mod Rewrite to 1 but you did not have the htaccess file in the livechat root directory.

    Please see here for more details: https://www.jakweb.ch/faq/a/145/rewrite-or-pretty-url-s

    I changed it to 0 just for now and all works fine.

    20.01.2017 0
  • avatar digisac

    Ok

    Thanks, all perfect now

    20.01.2017 0
  • avatar Jerome

    Thank you for your feedback.

    *** Ticket closed ***

    20.01.2017 0