Desktop Notifications is on his way and will be available soon on all browsers. At the moment you can have desktop notifications on Chrome, Safari, Firefox and IE9I have been playing around with it for a while ...
Read moreThe best release since we launched Live Chat Business has arrived. Version 2.0 is now available in our download area for license holder or in our shop for new customers.Change logAdded auto answer ...
Read moreWe are proud to announce the availability of HelpDesk 1.7. The complete support solution has now the possiblity to fetch unlimited email accounts via PHP IMAP.We would like to thank you once again for all the ...
Read moreWe are proud to announce the availability of HelpDesk 1.8. The complete support solution has now an integrated Chat Bot. We have also added a wilcard engage (proactive) feature, that allows you to fire the ...
Read moreWe are happy to announce the new version for Live Chat Business. Version 2.6 will come with a lot of new features, like wild card proactive (engage) and a brand new chat bot. Wildcard Engage / ProActive ...
Read moreWe have released a new version for our native iOS and Android applications. Both have new features and speed improvements plus we have changed the design to suit our cooperate identity.Changelog New Design ...
Read moreHappy New Year with the new release for HelpDesk 3. We have added a lot of new features and a brand new design for the client side. The package is big and many files have been changed!We have added and changed ...
Read moreHelpDesk 3 - Version 3.5 is finally available!It has been a very long process and it was harder then we thought. There has been so many requests and ideas for this major release, we could not resist to build ...
Read moreCloud Desk 3 - Version 1.1.1 is now officially available and elimnates all know and reported bugs.In this release we also fixed a reported XSS issue in the live chat profile. We recommend to update as soon as ...
Read moreA couple of days ago we released HelpDesk 3 - Version 3.5.7. In case you haven't upgraded your version, it is now time to do so. :)Changelog Prevent double tickets by forcing the user to edit his last ...
Read moreSince live chat business 2.0 you can change the text and standard answers via operator console. That way it is fully multi language ready and much easier to manage.You will find the section in:Operator Panel - ...
Read moreWith the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot.The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited ...
Read moreLive Chat 3 has an integrated Chat Bot which you can setup as you like and match your use.The Chat Bot will answer questions automatically as long there is no operator connected, means the client is waiting ...
Read moreWith Live Chat 3 you have the complete freedom over standard and automatic text messages in various languages.Under the main menu you will find Answers / Text this is a very powerful tool.Here you will find ...
Read moreLive Chat 3 has more than 15 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted. Leads ...
Read moreBefore HelpDesk 3 - Version 3.6HelpDesk 3 is fully multilanguage capable. The translation is easy and can be done right on the client side.As an operator with access to Answers/Text or as a super operator you ...
Read moreOur software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...
Read moreTicket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...
Read moreYou can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...
Read moreHelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted. Support (access to ...
Read moreHello,Error:In the live chat, the first message sent by the client does not appearto the operator, please correct this problem, is possible soon?Improvement:In online chat, it is wonderful to have the default ...
Read moreHello Jerome,I have an issue with your latest build 1.3. I wish I knew before updating, because you also update the pipe.php for which it cause issues with my piping. It apparently, overwrote what I had set ...
Read moreHijust tried to install feedback and i get this error in step 2 could you please help me with some adviceThanksDatabase Error - We have been informed and fix it as soon as possible.We apologize for any ...
Read moreIs the Standard Response in Answers / Text supposed to prompt the user after the time set?I have a Standard Response set for 15 sec. but nothing seems to be coming up.
Read moreDid not know if I should post in feedback or support.Is it possible to allow for pdf file sharing. There is ability for zip and image files. But pdf says invalid file. This ability would be great for ...
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Release date: 07.02.2024
PHP 8.3 ready, ChatGPT improvements and much more...
Release date: 13.02.2024
PHP 8.3 ready, ChatGPT, improved language files and bug fixes.
Release date: 25.04.2024
Multiple Clients on Tickets, Upload your Logo, bug fixes.
Release date: 20.02.2024
PHP 8.3 ready, ChatGPT improvements, bug fixes.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
