email cc in helpdesk 1.3 doesn't send copy

30.01.2016 284
Assigned to: HelpDesk Option: Support Status: Closed Resolution: Yes From: goldstrikn

Hello Jerome,

I have an issue with your latest build 1.3.  I wish I knew before updating, because you also update the pipe.php for which it cause issues with my piping.  It apparently, overwrote what I had set in my prior setup.

My issue is the the emailing a copy of ticket answers to another email.  In the Settings menu, there is that option, but it doesn't work.  It wont send copy to another email.   Maybe I miss a setting part? or does this copy to email is for different purpose, if so, please clarify.

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