FAQ - LC3 - Operator Permission Levels

LC3 - Operator Permission Levels

09.05.2017 232


Live Chat 3 has more than 15 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted.

live chat 3 permission levels

  • Leads (access to his own conversations with clients)
  • Leads (All) (access to all conversations from all operators and clients)
  • Operator Chat (access to logs from his own operator chat)
  • Operator Chat (All) (access to all logs from the operator chat)
  • Statistic (access to statistics from his own conversations)
  • Statistic (All) (access to all statistics)
  • Manage Files (access to the file section, view, add, update, delete)
  • Manage ProActive (access to the ProActive area, view, add, update, delete)
  • User Management (access to the operator profiles, view, add, update, delete)
  • Standard responses (access to the standard responses area, view, add, update, delete)
  • Departments (access to the departments area, view, add, update, delete)
  • Settings (access to the settings area, view, change)
  • Maintenance (access to the maintenance area, view, update, delete)
  • Logs (access to the logs area, view, delete)
  • Manage Answers / Text (access to the answers/text area, view, add, update, delete)
  • Chat Widget (access to the chat widget area, view, update, add, delete)
  • Public Group Chats (access to the answers/text area, view, update, add, delete)
  • URL Black List (access to the url black list section in settings, view, update, add, delete)
  • BLock Visitors (access to the block visitor section in settings, view, update, add, delete)

Note: all this permissions only count if the operator is not a super operator.