FAQ - HelpDesk 3 - Permission Levels

HelpDesk 3 - Permission Levels

22.02.2021 482


HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted.

HelpDesk 3 permission levels

  • Support (access to the support area / tickets, view, add, update, delete)
  • FAQ (access to the FAQ area, view, add, update, delete)
  • Blog (access to the Blog area, view, add, update, delete)
  • Leads (access to his own conversations with clients)
  • Leads (All) (access to all conversations from all operators and clients)
  • Operator Chat (access to logs from his own operator chat)
  • Operator Chat (All) (access to all logs from the operator chat)
  • Statistic (access to statistics from his own conversations)
  • Statistic (All) (access to all statistics)
  • Manage Files (access to the file section, view, add, update, delete)
  • Manage ProActive (access to the ProActive area, view, add, update, delete)
  • User Management (access to the operator profiles, view, add, update, delete)
  • Client Management (access to the client profiles, view, add, update, delete)
  • Billing (Check payments and create payment pacakges)
  • Standard responses (access to the standard responses area, view, add, update, delete)
  • Departments (access to the departments area, view, add, update, delete)
  • Settings (access to the settings area, view, change)
  • Maintenance (access to the maintenance area, view, update, delete)
  • Logs (access to the logs area, view, delete)
  • Manage Answers / Text (access to the answers/text area, view, add, update, delete)
  • Chat Widget (access to the chat widget area, view, update, add, delete)
  • Public Group Chats (access to the answers/text area, view, update, add, delete)
  • URL Black List (access to the url black list section in settings, view, update, add, delete)
  • Block Visitors (Block visitors by IP or Email Address / Domain)
  • BLock Visitors (access to the block visitor section in settings, view, update, add, delete)

Note: all this permissions only count if the operator is not a super operator.