Support Tickets - Answers / Text - Standard Response

Answers / Text - Standard Response

Live Chat 15.12.2016 269 Support Status: Closed Solution: Yes dannya


Is the Standard Response in Answers / Text supposed to prompt the user after the time set?

I have a Standard Response set for 15 sec. but nothing seems to be coming up.


Replies (1)

  • avatar Jerome

    Good Morning,

    Thank you for opening a ticket with us.

    Under Answers and Test you can manage messages that should be displayed on the various forms and when a client enteres the chat but no operator has taken the chat yet.

    https://www.jakweb.ch/faq/a/113/answers-and-text

    Important: Select the correct language, message type: standard, correct department or all

    The message will only show when no operator is in the chat, the client is waiting.

    16.12.2016 0