Support Tickets - feedback installation error

feedback installation error

Freebies 21.02.2016 591 Support Status: Closed Solution: Yes 1stbuy


Hi

just tried to install feedback and i get this error in step 2

could you please help me with some advice

Thanks

Database Error - We have been informed and fix it as soon as possible.We apologize for any inconvenience.Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '(_)answers ( `id` int(11) NOT NULL AUTO_INCREMENT, `feedbackid` int(11) unsi' at line 1

Replies (9)

  • avatar Jerome

    Thank you for opening a support ticket.

    Please change your database prefix to something like fb_

    21.02.2016 0
  • avatar 1stbuy

    great

    but being a free product i didnt received any order number that i can add in step 2

    21.02.2016 0
  • avatar Jerome

    Thank you, because it was not always free there was still the license field in it. It has been removed now.

    Thank you for the report.

    22.02.2016 0
  • avatar 1stbuy

    So how would I finish the installation now? I have downloaded when I have purchased the helpdesk but I didn't install it at the time.

    22.02.2016 0
  • avatar Jerome

    Please download the package again and replace the content from the install/ directory it won't ask you again for the license number.

    22.02.2016 0
  • avatar 1stbuy

    hi , I did replay to email with attachement , looks that it something wrong again, please kindly check for email.

    Thanks.

    23.02.2016 0
  • avatar Jerome

    Good morning.

    Looks good now, I guess you entered the wrong full site domain before?

    23.02.2016 0
  • avatar 1stbuy

    yes, all done now . thanks for support.

    23.02.2016 0
  • avatar Jerome

    Thank you for the feedback.

    *** Ticket closed ***

    23.02.2016 0