FAQ

Location Setup


The location setup is very important in Cloud Chat 3 - Administration. Before you clients can register you will need to setup the database connection to your chat server.Please login into your administration ...

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Native App - Custom Background


With the latest version of our app and the latest version of our Live Chat 3, HelpDesk 3 and Cloud Chat 3 it is possible to have your own custom background on the app, plus your custom title too.Important is ...

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Ticket attachments


How to share files and images in HelpDesk 3 is fairly easy and can be done without posting an answer. File sharing the right way.

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Pages and CMS


The build in CMS in HelpDesk 3 is the place to manage your pages, translations, contact, login, signup and other forms.By clicking on of the pages on the right you can edit the content easily you have also ...

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Change Avatars


All our support and sale software come with default avatars for the live support chat. However it might not suit your business or design, for that we have created a lot of avatar packages.You will find them in ...

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Event/Task Calendar


Since HelpDesk 3 - Version 3.1 a task or event calendar is available for the dashboard. Set unlimited events on the calendar for you and your operators.You cannot only create, edit, move, delete events it is ...

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Open Chat Javascript Function


With the latest version of our products we have brought the chat opener back.Now you are not bound to the build in opener you can use any elment to open the chat and decide if it should slide up or open in a ...

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Subscription Packages Stripe Webhook


With Cloud Chat 3 - Version 2.0 we have implemented subscription based packages. Therefore the client can be charged automatically and his account will be extended with it.Now to have a fully functional ...

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File Upload for Cloud Chat 3


Cloud Chat 3 - Version 2.0 is around the corner and it has been completely redesigned. We have also implement file sharing capabilites.Now that is great YEAHHHHH, but also a big security risk if used wrong. ...

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Online User - GEO Map


In all our products we have a build in map which shows you the online visitors on your website (where you have placed the client chat). The complete dynamic map has also another feature!By clicking on a pin it ...

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