Support Tickets - Live chat embed code

Live chat embed code

Live Chat 07.09.2016 315 Support Status: Closed Solution: Yes raffzilla


I don't know why but live chat dosen't work at all...I mean the embeded code that I have placed in a page stucks to "please wait" and another page ( the /support ) says that there is no operator online ... I really need to fix this asap, please help me


Replies (6)

  • avatar Jerome

    Thank you for your ticket.

    Where did you place the embed code? Selected the correct options? https://www.jakweb.ch/faq/a/1/button-control-helpdesk

    Thank you for your feedback.

    07.09.2016 0
  • avatar raffzilla

    http://virtualinkteam.com/support/index.php?p=chat -> Here is a problem, it says that "None of our representatives are available right now" and 2 operators are online.

    http://virtualinkteam.com/demo/sublime/test.html -> Here is the problem with the "Please wait..." after you complete the form

    07.09.2016 0
  • avatar Jerome

    Please check your settings under Web Project, Departments and General Settings.

    You must have set pretty much everything to no access for guests.

    Otherwise you can send me super operator login details via following form so I can have a look into your settings: https://www.jakweb.ch/access-form

    07.09.2016 0
  • avatar raffzilla

    Yeap you are right, there was guest acces, sorry

    07.09.2016 0
  • avatar raffzilla

    Is there any way to remove the phone input from the live chat form ?

    07.09.2016 0
  • avatar Jerome

    Glad it works.

    Sure, please go to your settings - settings.

    07.09.2016 0