Support Tickets - Chat Engage Proactive

Chat Engage Proactive

Live Chat 31.08.2016 325 Support Status: Closed Solution: Yes grupomais


Hello , I'm still having problems with my proactive chat :

1 - right gave functionality to invite the person to a new conversation, but if the person accepts , in my administrative area, there no information that she accepted.

2 - I need that person soon be addressed on the first page it accesses , you can add this request for the next update ?

3 - I am also having great difficulty sending the message via chat , or the person (client) type, but when you click send press "enter" , the form is red and does not send the message to me.


Replies (5)

  • avatar Jerome

    Thank you for your ticket.

    1. In the operator panel on the dashboard you have a user online list (when activated). Four different colors will give you status of the engage feature.

    • Grey / standard
    • Orange / invited
    • Green / accepted
    • Red / denied

    2. If you want to invite on the home page you will need to setup an Auto Proactive that has the URL just from home, usually that looks like this: http://www.yourdomain.com sometimes it looks like this: http://www.yourdomain.com/

    3. When you test, always use two browser.

    31.08.2016 0
  • avatar Jerome

    Also the Auto Proactive will only work once on the client side. It reset the cookie every 7 days, otherwise it would fire the Engage Window every time he visits another page. When you testing you will need to remove the cookies to fire it again.

    31.08.2016 0
  • avatar grupomais

    Hello , I need one soon to be addressed on the first page it in.

    Example : If she finds any site internal page (who we are ) , I need it to be addressed on this page ( first page visited ) .

    There in the system, we have the option to approach only from the second page visited .

    31.08.2016 0
  • avatar Jerome

    Thank you for your answer.

    Please read your other ticket about WildCard ProActive: https://www.jakweb.ch/support/t/379/wildcard-proactive

    We will integrate this feature within the next release. Should you need a solution now, we can specially code and send you the modified files within 48 hours, however to do so you would need to purchase custom modification from our shop (it will take about 1 hour to code it): https://www.jakweb.ch/shop/i/3/custom-modifications

    If you can wait till our next release no payment is necessary.

    Thank you for your understanding.

    01.09.2016 0
  • avatar Jerome

    Available in Live Chat 2.6, which will be released soon.

    *** Ticket closed ***

    06.09.2016 0