Disabling priority in tickets

04.07.2016 136
Assigned to: HelpDesk Option: Support Status: Closed Solution: Yes From: goldstrikn


I would like to know if there is a way to modify helpdesk to disable priority importance. 99% of all support tickets we get are "high" priority, but such is not really the case. The customer just does that, so that they can get a fast answer. This is why I need to find a way to disable it.

But, on the back end, I do want the option as the dropdown (currently on v1.5.1). We can set the priority as admin, but for visitor front end, we want it disabled.

Please advise on what to edit for this.


Sign in to see the solution.