Support Tickets - Disabling priority in tickets

Disabling priority in tickets

HelpDesk 04.07.2016 324 Support Status: Closed Solution: Yes goldstrikn


I would like to know if there is a way to modify helpdesk to disable priority importance. 99% of all support tickets we get are "high" priority, but such is not really the case. The customer just does that, so that they can get a fast answer. This is why I need to find a way to disable it.

But, on the back end, I do want the option as the dropdown (currently on v1.5.1). We can set the priority as admin, but for visitor front end, we want it disabled.

Please advise on what to edit for this.


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