Hi, I have updated to Helpdesk 1.6 and try out the fetch email solution. That is a must wanted solution, so thumbs up!
I have entered the correct info, thus unsure about how set ports etc (for ssl etc). I miss a button to test the connetction.
However, what is the trigger to fetch email? Is that a cron, and a special one or the sentral one?
I have read the FAQ and the blog post for the release, but haven't fully understood this. :-)