Support Tickets - Problem with LiveChat

Problem with LiveChat

Live Chat 21.01.2016 644 Support Status: Closed Solution: Yes osada


Hello,
I have bought your script, installed. And i install button on my site here http://profit24.club
But contact form doesnt loads.
d3f43f6a-9131-4714-826b-322cab095c02
its my purchase code.
Please help me to fix it.


Replies (19)

  • avatar Jerome

    Thank you for opening a support ticket.

    On your website you have added all 4 Stylesheets, you only need one!

    <link href="/lc/css/slide_out_side.css" rel="stylesheet" type="text/css" />

    All others needs to be removed.

    21.01.2016 0
  • avatar osada

    Thank you

    22.01.2016 0
  • avatar osada

    How i can get button widget like on your site?

    22.01.2016 0
  • avatar Jerome

    Good Morning.

    Please login to your operator panel - settings - buttons and choose "Slide Up" and show image.

    22.01.2016 0
  • avatar osada

    I cant see same button as on your demo

    22.01.2016 0
  • avatar Jerome

    You need to login as a super operator, then go to Settings - Buttons. If you don't see the buttons or settings you are not a super operator.

    22.01.2016 0
  • avatar osada

    I see buttons, but i dont see button exactly as on your demo site

    22.01.2016 0
  • avatar osada

    I have added code as on your video example. But now its not showing. Please check it on my site profit24.club

    22.01.2016 0
  • avatar Jerome

    Now you have linked the wrong stylesheet.

    Please send me FTP and operator login details with following form: https://www.jakweb.ch/access-form

    22.01.2016 0
  • avatar osada

    Sent this infomation

    22.01.2016 0
  • avatar Jerome

    Thank you for the information, operator login works, FTP does not wrong username or password.

    22.01.2016 0
  • avatar osada

    try FTP password: aA115115

    22.01.2016 0
  • avatar Jerome

    That worked and I have added the chat to your website. Please download the index.php from the server because I did change that file.

    Thank you.

    22.01.2016 0
  • avatar osada

    Thank you! How i can delete link to your site in chat window?

    22.01.2016 0
  • avatar Jerome

    I have removed the back link to our site. Thank you for the report this has been removed also in future releases.

    22.01.2016 0
  • avatar osada

    I added proactive message, but it doesnt work. Can you please check it

    22.01.2016 0
  • avatar Jerome

    There has been a bug in the ProActive feature, we have released version 1.5.1 which is available through Auto Updater.

    Thank you for the report.

    22.01.2016 0
  • avatar osada

    Thank you very much for your help

    23.01.2016 0
  • avatar Jerome

    Thank you for the feedback.

    *** Ticket closed ***

    23.01.2016 0