Support Tickets - Online Status Button

Online Status Button

Live Chat 19.01.2016 739 Support Status: Closed Solution: Yes panograph


I have the dashboard open in a browser tab and obviously open several others.

When I go back to the dashboard tab I realize that the Online Status Button is red, ie it automatically changes my status offline while I am browsing in other tabs.

Is there a setting that Live Chat is really live from the 1st moment I login until I close the browser, pls?

Thanks


Replies (4)

  • avatar Jerome

    Thank you for opening a support ticket.

    If you are not using the latest IE I recommend Safari, Firefox or Chrome. The chat checks if your connection is still online and IE sometimes closes that when the tab is inactiv.

    19.01.2016 0
  • avatar panograph

    Actually I used Opera v 34.0.2036.47

    So I'd better use Chrome and/or FF, right?

    Thanks

    19.01.2016 0
  • avatar Jerome

    Correct or on less popular browsers (because they usually not support the latest technology) an independent window.

    19.01.2016 0
  • avatar panograph

    Thanks, Jerome

    19.01.2016 0