Support Tickets - Widget

Widget

Live Chat 3 23.02.2017 188 Support Status: Closed Solution: Yes mark_doyle


Hi Jerome,

Can you talk me through how this works. I have set the following in my widget file

w.cName = 'Mark Doyle';

This will change dynamically when the user logs on but when I am logged into the operator panel I do not see that Mark Doyle is on the page where the widget is located; it shows Guest_******


Replies (8)

  • avatar Jerome

    Thank you very much for your report.

    We will run some tests and get back to you asap.

    23.02.2017 0
  • avatar Jerome

    Thank you for your report.

    We could not reproduce the issue you have, however we have changed the behaviour for the live chat to start when vars are set.

    Please note that this vars are stored in a session, to try please use two different browser and maybe empty the cache on the browser you run the client side.

    Awaiting your feedback.

    23.02.2017 0
  • avatar mark_doyle

    okay, just checked for maintenance update so I can get the update you talked about but there is not one. What files do I need to amend before I move forward. 

    23.02.2017 0
  • avatar Jerome

    The update is available sometimes today latest tomorrow. It will be announced in our Blog as always.

    Thank you for your patience.

    23.02.2017 0
  • avatar mark_doyle

    Okay, once I have downloaded the update I will follow your instructions.

    23.02.2017 0
    • avatar mark_doyle

      Hi Jerome,

      Just downloaded 3.03 and now Live Chat is not functioning. The pop up button displays and I can see the chat box. I enter text but a red border is shown where I entered the text and the message will not submit. Can you look into this urgently.

      23.02.2017 0
  • avatar Jerome

    Please send operator and ftp access via following form: https://www.jakweb.ch/access-form

    23.02.2017 0
  • avatar Jerome

    There is a missing ) in the include/clientchat_cross.php file. Please download the package from our download area and replace the file.

    All packages have been updated.

    23.02.2017 0