Support Tickets - Files upload in chat

Files upload in chat

Live Chat 14.09.2016 324 Support Status: Closed Solution: Yes rjvandieperbeek


Hi,

When you upload a image to chat as a customer you can not send the image! Why is that? You can drop a file but nothing happens.

Also in backen system before you send a image you have to upload it.

So how to fix this?


Replies (7)

  • avatar Jerome

    Hi,

    thank you for your question.

    Support is only given to our customers, you will need to add your license number to your account here on our site.

    Please note in our demo we do not allow uploads.

    Best regards
    Jérôme

    14.09.2016 0
  • avatar rjvandieperbeek

    I bought your script from codecanyon

    14.09.2016 0
  • avatar Jerome

    That is fine, but you will need to add your purchase code to your profile here: https://www.jakweb.ch/edit-profile otherwise we can't grant you access.

    Thank you for your understanding.

    14.09.2016 0
  • avatar Jerome

    Your account has been updated with your purchase code, do not remove it from your profile or you will loose access again.

    Live Chat 2.6 will be released in the next couple of days with the drag and drop upload fix that has been reported about 3 weeks ago. If you can't wait, you can download the latest package from our download area https://www.jakweb.ch/download/f/3/live-chat-business and replace following file: js/dropzone.js

    You might have to empty your browser cache when you run some tests.

    Thank you.

    14.09.2016 0
  • avatar rjvandieperbeek

    Awesome!!!! I will wait for the auto updater! Really thanks man!

    14.09.2016 0
  • avatar rjvandieperbeek

    And when wil 2.6 released?

    14.09.2016 0
  • avatar Jerome

    Live Chat 2.6 will be released in the next couple of days.

    We never release publish dates, thank you for your understanding.

    14.09.2016 0