Support Tickets - Create ticket with Office 365 email

Create ticket with Office 365 email

HelpDesk 24.05.2016 430 Support Status: Closed Solution: Yes panorama


Hello,

We have installed helpdesk on our subdomain and need to be able to create a ticket when an email is sent to helpdesk email. The issue is that no ticket is created when helpdesk is emailed. Any help would be greatly appreciated as this is used for business.


Replies (7)

  • avatar Jerome

    Good Morning,

    Thank you for opening a support ticket.

    You need to create a unique support email address that is only used for support and piping. How to setup piping can be read here:

    https://www.jakweb.ch/faq/a/116/email-to-ticket-pipe

    Which control panel you have on your server?

    25.05.2016 0
  • avatar panorama

    We have plesk. But office 365 is hosted by Microsoft directly.

    25.05.2016 0
  • avatar Jerome

    Email to ticket only works on the same server due the security set by PHP. You cannot fetch any third party account, yet.

    We are working on a feature to fetch emails from any account via imap, pop and load them into HelpDesk.

    25.05.2016 0
    • avatar panorama

      Hi Jerome,

      We have written the code that does this if you are insterested. I can put you in contact with the developer that wrote the script for us. Just let me know. It works via imap.pop and exchange flawlessly.

      31.05.2016 0
  • avatar Jerome

    Yes, please in return I will change you account to unlimited support or another license?!

    31.05.2016 0
  • avatar panorama

    please send me an email samuel.clarke (at) panorama-consulting (dot) com so I can indroduce you to our dev.

    31.05.2016 0
  • avatar Jerome

    PHP IMAP will be available within the upcoming release. More information here: PHP IMAP Fetch Emails

    *** Ticket closed ***

    30.06.2016 0