Support Tickets - Save a ticket as draft

Save a ticket as draft

HelpDesk 13.12.2015 616 Feedback Status: Closed Solution: Yes goldstrikn


Hello,

I would like to know if there is a way to save a draft.  For tickets, that need more attention or that require a long response, it will be great to see this option.  

Let me know if there is way to do that.


Replies (3)

  • avatar Jerome

    Thank you for your suggestion.

    There is no option at the moment, but if I can I will implement that feature within the upcoming release.

    13.12.2015 0
  • avatar goldstrikn

    Thank you very much. I appreciate your attention to that. Lately, our support tickets require long responses, and sometimes it is challenging keeping the response, and continuing to write after a while.

    I'll look out for the update and hopefully you can implement on your upcoming one.

    13.12.2015 0
  • avatar Jerome

    It will be implemented within version 1.2.

    Thank you for your suggestion.

    *** Ticket closed ***

    15.12.2015 0