Close ticket after a set time interval

12.12.2015 317
Assigned to: HelpDesk Option: Support Status: Closed Resolution: Yes From: goldstrikn

On the settings operator/index.php?p=settings there is an option that shows Close ticket after (day(s)).  But, it doesn't close the tickets.  I place 7 days, and the  ticket is active after 7 days, I even waited 2 weeks, and the ticket still open.  Can this be looked at and fixed? or maybe I don't know how to set this to actual close the ticket after the time interval.  Please advise.

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