Support Tickets - Close ticket after a set time interval

Close ticket after a set time interval

HelpDesk 12.12.2015 544 Support Status: Closed Solution: Yes goldstrikn


On the settings operator/index.php?p=settings there is an option that shows Close ticket after (day(s)).  But, it doesn't close the tickets.  I place 7 days, and the  ticket is active after 7 days, I even waited 2 weeks, and the ticket still open.  Can this be looked at and fixed? or maybe I don't know how to set this to actual close the ticket after the time interval.  Please advise.


Replies (5)

  • avatar Jerome

    Thank you for opening a support ticket.

    Please check following FAQ article: https://www.jakweb.ch/faq/a/104/helpdesk-cron-job

    12.12.2015 0
  • avatar goldstrikn

    ok, do I place the full url path to cron.php file ? or how exactly can I place the cron to point to it.

    12.12.2015 0
  • avatar Jerome

    Usually it is the full path to the file, something like:

    /home/myserver/public_html/cron.php

    Running it every two hours is plenty, depending how busy your ticket system is.

    12.12.2015 0
  • avatar goldstrikn

    thanks a lot. This ticket can be closed as that explains my question.

    12.12.2015 0
  • avatar Jerome

    Thank you for your feedback.

    *** Ticket closed ***

    12.12.2015 0