Support Tickets - Emoji shown on reply using wysiwyg editor

Emoji shown on reply using wysiwyg editor

HelpDesk 06.12.2016 242 Support Status: Closed Solution: Yes goldstrikn


Hi Jakweb,

Helpdesk text editor shows some type of emoticon/emoji bug. Anytime I use the double quotes ( " ) and parantheses it will show an emoticon instead of the intended text of characters. For example, if I reply to a ticket explaining the following:

("USD", "CAD") it will show as shown below

("USD","CAD"wink

Please advise if this is a known bug, or corrected in latest version of helpdesk.

Regards.


Replies (3)

  • avatar Jerome

    Thank you for your ticket.

    You can turn off smilies in your settings to prevent automatic smiliey parsing.

    Following shortcodes will be converted to smilies:

    // The all new smiley parser
    private $smileyList = array(
    ':)' => '<img src="sparser/smilies/smiley-smile.png" alt="smile">',
    ':-)' => '<img src="sparser/smilies/smiley-smile.png" alt="smile">',
    ':(' => '<img src="sparser/smilies/smiley-frown.png" alt="frown">',
    ':-(' => '<img src="sparser/smilies/smiley-frown.png" alt="frown">',
    ':D' => '<img src="sparser/smilies/smiley-laughing.png" alt="laugh">',
    ':=D' => '<img src="sparser/smilies/smiley-laughing.png" alt="laugh">',
    ';)' => '<img src="sparser/smilies/smiley-wink.png" alt="wink">',
    ';-)' => '<img src="sparser/smilies/smiley-wink.png" alt="wink">',
    ':V' => '<img src="sparser/smilies/smiley-shout.png" alt="shout">',
    ':-V' => '<img src="sparser/smilies/smiley-shout.png" alt="shout">',
    ':p' => '<img src="sparser/smilies/smiley-tongue.png" alt="tongue">',
    ':-p' => '<img src="sparser/smilies/smiley-tongue.png" alt="tongue">',
    '8)' => '<img src="sparser/smilies/smiley-cool.png" alt="cool">',
    '8-)' => '<img src="sparser/smilies/smiley-cool.png" alt="cool">',
    ':*' => '<img src="sparser/smilies/smiley-kiss.png" alt="kiss">',
    ':-*' => '<img src="sparser/smilies/smiley-kiss.png" alt="kiss">',
    ';(' => '<img src="sparser/smilies/smiley-cry.png" alt="cry">',
    ';-(' => '<img src="sparser/smilies/smiley-cry.png" alt="cry">',
    ':-/' => '<img src="sparser/smilies/smiley-what.png" alt="what">',
    ':/' => '<img src="sparser/smilies/smiley-what.png" alt="what">'
    );

    Best regards
    Jérôme

    06.12.2016 0
  • avatar goldstrikn

    ok, now it is cleared. Thank you.

    06.12.2016 0
  • avatar Jerome

    You're welcome.

    *** Ticket closed ***

    06.12.2016 0