Support Tickets - Live Chat widget on mobile browsers

Live Chat widget on mobile browsers

Live Chat 03.12.2016 222 Bug Report Status: Open Solution: No dannya


Live Chat widget doesn't stay fixed on mobile browers when field is on focus. Tried on both Android and iOS - Live Chat 3


Replies (8)

  • avatar dannya

    I just tested it again and its happening on iOS browsers more specifically.

    03.12.2016 0
  • avatar Jerome

    Thank you for opening a ticket.

    Can you be more specific, please.

    IOS version? When filling the form or when chatting?

    Thank you for your feedback.

    03.12.2016 0
  • avatar dannya

    iOS 8 , 9, 10

    Form and Chatting.

    This has been an issue with iOS and inputs on the the web browser for a long time.

    03.12.2016 0
  • avatar Jerome

    Good Morning,

    We have no run several tests, can you please explain it better. That's what we did.

    Slide Up Chat

    • Open the chat and touch the name field
    • Enter the name
    • with the up and down arrow go to the next field
    • worked

    In a conversation sending messages works, window does not move somewhere else.

    Pop Up is not a problem as it is an own window within the browser. Awaiting your feedback.

    04.12.2016 0
  • avatar dannya

    Here is a screen cap of what Im seeing.

    https://youtu.be/DpfVI6aQgTM

    After I select a field the chat widget stays fixed to the bottom of whole page.

    It happens on an iphone 5, iphone 7 Plus and even on ios Xcode Emulator.

    05.12.2016 0
  • avatar Jerome

    Thank you, now I understand I will provide a fix within the next release.

    Thanks again.

    05.12.2016 0
  • avatar Jerome

    We have decided to open the chat in a pop up instead of a slide up on small screens (mobile phones). It now detects if the browser is from a mobile device. If so it will open the chat in a new tab even when it is set to open in a slide up.

    The fix is included in the upcoming release 3.0.1 or if you can't wait you can download the package again and replace following files:

    • include/clientchat.php
    • include/clientchat_cross.php

    It also detects if the visitor is a search bot with the applied fix above, if so it will load nothing. Saving resources on the server and should be better for SEO.

    Thank you for your report and for your patience.

    06.12.2016 0
  • avatar dannya

    Thanks. I'll try it out.

    06.12.2016 0