Support Tickets - Chat box keeps loading

Chat box keeps loading

Live Chat 24.11.2016 248 Support Status: Open Solution: No outfrag


Hello, i installed you live chat on my website and it installed correctly, but when people open up live chat it just keep loading and wont go to the screen where they can start a chat??


Replies (2)

  • avatar Jerome

    Good morning,

    thank you for your ticket. Three possible miss configurations:

    1. Wrong embed code: https://www.jakweb.ch/faq/a/119/buttons-client-chat Should the chat not be installed on the same domain (sub domain) is also a different domain Cross Domain option needs to be selected.

    2. Full site domain, please check here: https://www.jakweb.ch/faq/a/98/full-site-domain

    3. Do not include jQuery if it is already included.

    24.11.2016 0
  • avatar Jerome

    Hi, did that help you? Awaiting your feedback.

    26.11.2016 0