Support Tickets - button problem

button problem

Live Chat 04.07.2016 367 Support Status: Closed Solution: Yes pagu


Hello Jerome,

i need info about the upload button, when i choose a png, example livechat_on.png livechat_off.png, the system not show or upload the button. any idea?

Alberto


Replies (10)

  • avatar Maria

    Thank you for creating a support ticket with us.

    Please read following FAQ article: https://www.jakweb.ch/faq/a/119/buttons-client-chat

    You can also upload your own buttons from the operator panel, important here: Button format has to be as follow. Online Button: yourname_on.(png/jpg or gif)! Offline Button: yourname_off.(png/jpg or gif). Always upload two buttons at the same time. To delete your custom buttons please login via FTP and go to files/buttons/.

    The reason why it might not work is because of your folder permissions, please make sure your folder files and the subfolders have the correct permission on some server settings you will need the permission 777.

    Awaiting your feedback.

    04.07.2016 0
  • avatar pagu

    Hello Maria,

    the buttons go without problem, only one little problem that i don't understand, how it's possible change the picture button by language?

    thank you

    05.07.2016 0
  • avatar Jerome

    Hi,

    that is not possible with one button code, you would have to create a button code for each language with your image in the appropriate language. On your website you include the correct embed code for each language.

    05.07.2016 0
  • avatar pagu

    Hello i have did it, but not work: this is my code:

    <a href="javascript:void(0)" style="position:fixed;bottom:0px;right:70px;z-index:9999"><img src="/helpdesk/index.php?p=b&amp;i=livechat&amp;lang=<?php echo CURRENT_LANGUAGE; ?>" width="218" height="59" alt="img" id="jrc_slide_button_img" /></a>
    <div class="jrc_chatbox cb_default" id="jrc_chat_window">
    <div class="header header_bg_default">
    <p class="jrc_chat_title">Assistenza | Live</p>
    <a href="javascript:;" class="popup_chatbox">&#9776;</a><a href="javascript:;" class="minimize_chatbox" title="minimize chat window">_</a><a href="javascript:;" class="maximize_chatbox" title="maximize chat window">+</a></div>
    <div id="jrc_main_area" class="main-area"></div>
    </div>
    <script src="/helpdesk/js/slide_up.js" type="text/javascript"></script>
    <script type="text/javascript">ls.main_url="/helpdesk/";jrc_slide_button=true;jrc_lang="<?php echo CURRENT_LANGUAGE; ?>";</script>
    <a class="jrc_chatlink" href="/helpdesk/index.php?p=start&amp;lang=<?php echo CURRENT_LANGUAGE; ?>&amp;slide=2" target="_blank">
    <div class="header header_bg_default">
    <p class="jrc_chat_title">Assistenza | Live</p>
    </div>
    </a>
    <div id="proactivePopUp"></div>
    <!--[if lt IE 10]><script type="text/javascript">ie10rLower = true;</script><![endif]-->

    i have add the php variable for the language, becouse when i been put the new images and the the new button in the embed code i see only the different language code.

    My code work only with translated text without button, where i can change the button variable?

    06.07.2016 0
  • avatar Jerome

    You will need to upload all images in different languages into your HelpDesk. For example:

    • livechaten (english)
    • livechatde (german)
    • livechates (spanish)

    All images have to have the same size! You will then need to modifiy the i var. For example:

    <img src="/helpdesk/index.php?p=b&amp;i=livechat<?php echo $CURRENT_LANGUAGE;?>&amp;lang=<?php echo CURRENT_LANGUAGE; ?>" width="218" height="59" alt="img" id="jrc_slide_button_img" />

    That will dynamically load the images and languages.

    06.07.2016 0
  • avatar pagu

    OK All right, the last question:

    only in inglish i see this:

    Please insert your name to begin, a representative will be with you shortly.

    how i can see this in Italian and German?

    you can see my website here:
    http://www.lignanosabbiadoro.com/last-minute
    06.07.2016 0
  • avatar Jerome

    Please read following FAQ article: https://www.jakweb.ch/faq/a/113/answers-and-text

    You will need to create a text for each language you intend to use.

    Kind regards
    Jérôme

    06.07.2016 0
  • avatar pagu

    Hello Jerome,
    i have benn modify text in it.php and en.php

    Example:
    i have see and modify the line 73 $jkl['g62'] (the start message)

    but the text not been show, i have only to add the text by panel?
    because you can see all text in language strings.

    06.07.2016 0
  • avatar Jerome

    No, they not in use anymore. They are there for backup only.

    06.07.2016 0
  • avatar pagu

    Ok thank you

    06.07.2016 0