Support Tickets - Installation

Installation

Live Chat 27.06.2016 386 Support Status: Closed Solution: Yes felix


Hello,

I have followed through with the installation instructions and the url where i am supposed to set up the databse is taking me to eroor 404.

information removed

Did i miss something out?


Replies (5)

  • avatar Jerome

    Thank you for your ticket.

    Please change your full site domain, it should be your domain.

    https://www.jakweb.ch/faq/a/98/full-site-domain

    I have removed your information from this ticket for security purpose.

    27.06.2016 0
  • avatar felix

    Hello Jerome,

    Thanks for the quick response, i have tried:

    define('FULL_SITE_DOMAIN', 'nolimitbuzz.net');

    still same error also tried
    define('FULL_SITE_DOMAIN', 'nolimitbuzz.net/'); and

    define('FULL_SITE_DOMAIN', 'nolimitbuzz.net/nolimitlive');

    Still same error. Please let me know where i am wrong.

    Thanks.

    27.06.2016 0
  • avatar Jerome

    Still not correct.

    Your full site domain is your domain only.

    define('FULL_SITE_DOMAIN', 'nolimitbuzz.net');

    The 404 is because of typical WordPress .htaccess problem. Because all your URL look like this:

    http://nolimitbuzz.net/portfolio-tabs/

    A folder want work because your htaccess file thinks it is a WordPress page. You have to make an exception in your htaccess file so it recognises your nolimitlive as a folder and not as a WordPress page.

    27.06.2016 0
  • avatar felix

    Hello Jerome,

    Thanks again for your response.

    I have two options now,

    1. I can chnage from a folder to a subdomain which i dont mind, please let me know if this will fix it

    2. I have to add the rule mentioned in .htaccess, please can you help me with this exception?

    just type out what i should add in the .htaccess file.

    Thanks.

    27.06.2016 0
  • avatar Jerome

    Hi Felix,

    That is correct and subfolder with your .htaccess rule would go to a 404 page in WordPress.

    1. That would work of course, the only different is you would have to use the Cross Domain option when creating the embed code for your website on the main domain. Should you use an SSL certificate you would have to purchase another one for your subdomain.

    2. Please ask the guy that build the SEO plugin you use in your WordPress. We don't use WordPress at all and we don't want to interfere with the .htaccess rules as it is not part of Live Chat or any our products.

    Thank you for your understanding.

    27.06.2016 0