Support Tickets - upgrade issues

upgrade issues

Live Chat 07.06.2016 430 Support Status: Closed Solution: Yes BTandsonsltd


Hello Jak,

I have a problem with the last upgrade, the chat ia missing in every our webpages, I'm able to enter into the chat and it's works fine.

I have a problem also with the nexmo sms and the proactive function,

I've also open an account into our dashboard

Please it's urgent, thanks


Replies (6)

  • avatar Jerome

    Thank you for your ticket. What was your version before and how did you update?

    07.06.2016 0
  • avatar BTandsonsltd

    the 2.3 is the last upgrade, done in the dashboard

    07.06.2016 0
  • avatar BTandsonsltd
    I've applied for every version before the 2.3
    07.06.2016 0
  • avatar Jerome

    There is no change in the code for the clients from 2.2.1 to 2.3. Please empty your browser cache and try again.

    07.06.2016 0
  • avatar Jerome

    Please send me full access to your operator panel and FTP with following form: https://www.jakweb.ch/access-form

    07.06.2016 0
  • avatar Jerome

    Thank you for the access, working normal now, there was an error within the include.php file in combination with sms notifications.

    07.06.2016 0