Support Tickets - Business Chat WP Gravity Forms

Business Chat WP Gravity Forms

Live Chat 19.10.2015 749 Bug Report Status: Closed Solution: Yes offixonline


The chat script in the footer of WordPress sites breaks Gravity Forms on mobile devices. Gravity Forms is by and far the most popular form plugin for WordPress. 


Replies (7)

  • avatar Jerome

    Thank you for opening a support ticket.

    In that case it is not really a WordPress conflict, rather a conflict with a plugin. I can't see how it conflicts with Gravity forms, can you please give me an example.

    19.10.2015 0
  • avatar offixonline

    If you go to *** link removed *** on a computer, it works fine. It even works if I view it on an iPad. However, if I view it on an iphone, then the form does not display as long as the chat script is in the footer. As soon as I remove the chat script, the form appears as it should on the iphone.

    19.10.2015 0
  • avatar Jerome

    Works on my iPhone and tested on various browser all display the form and the chat as it should.

    gravity forms live chat

    Kind regards
    Jérôme

    19.10.2015 0
  • avatar offixonline

    I think I see what the issue is...issue happens when Private mode is enabled on the iOS device. When I disable Private mode, everything works as it should.

    19.10.2015 0
  • avatar Jerome

    But then I would say it is a problem with Gravity Forms and not with Live Chat Business, because Live Chat Business still works in private mode. ;)

    19.10.2015 0
  • avatar offixonline

    True. Now that I know it works in regular browser on iOS, that is good enough for me! It would be easier to find a different form plugin to use. Thanks for the help!

    19.10.2015 0
  • avatar Jerome

    No problem.

    *** Ticket closed ***

    19.10.2015 0