Support Tickets - Business Chat Button

Business Chat Button

Live Chat 16.10.2015 701 Support Status: Closed Solution: Yes offixonline


Trying to the chat button to look same as the demo.

I have the following code on the page:

When I use these, nothing appears at all. I just want it exactly the same as the demo. Same graphic and same slide up when opened action...exact same. Thanks!


Replies (11)

  • avatar Jerome

    Thank you for opening a support ticket.

    you need to copy the chat code right before the ending body tag not above all the javascript files, otherwise the chat is missing the jQuery library.

    16.10.2015 0
  • avatar offixonline

    That is where it is.

    16.10.2015 0
  • avatar Jerome

    It works?

    16.10.2015 0
  • avatar offixonline

    No!

    16.10.2015 0
  • avatar Jerome

    No it was above all the javascript files.

    Please send me FTP and Operator Login access.

    https://www.jakweb.ch/access-form

    16.10.2015 0
  • avatar offixonline

    Login information removed.

    16.10.2015 0
  • avatar Jerome

    Please send me FTP connection, something is totally wrong with your file and folder permission.

    16.10.2015 0
  • avatar offixonline

    Information removed

    16.10.2015 0
  • avatar Jerome

    I have changed to code in the back end and cleared the cache it works now.

    You also have to use cross domain as option because you run the chat on a different domain (sub domain).

    16.10.2015 0
  • avatar offixonline

    perfect! thanks so much for your help!

    16.10.2015 0
  • avatar Jerome

    No problem, should you have more questions please open another support ticket.

    *** Ticket closed ***

    16.10.2015 0