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Ticket standard responses

Hello,I made few standard responses, from operator/index.php?p=responseticket.  I made a few bullet points and about 4 paragraphs.  The bug is that I used it on ticket response, but only showed the last ...

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How to change standard avatar?

How do I change the standard avatar for a new user that starts the chat on my website? I see in the /files folder there is a standard.png file. I have already replaced this with my own file with the same name ...

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