Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...
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Release date: 07.09.2019
Reset business hours, updated all libraries and fixed all known bugs.
Release date: 19.08.2019
Reset business hours, updated all libraries and fixed some bugs.
Release date: 16.06.2019
Fixed PHP Imap, updated libraries and peforemance improvements.
Release date: 17.08.2019
Library updates, new features, security and bug fixes.
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