Best Button for Mobile Browsers

Hello,On desktop computers the livechat works perfect, the icons are perfectly set on the left side of the screen at the bottom and works fine,However on the mobile view the icon is not the same as the desktop ...

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Proactive chat hang

Hi, when i have a visitor and i send proactive chat if he push yes or no .. nothing happens, and needs to refresh windows because popup don't close 

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another department view contact history

hi, if i assing a operator to a department and access to leads (not leads all) he can se all info of another departmens.and how to asign a contact mail per department?

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