some issues

15.01.2016 387
Assigned to: Live Chat Option: Support Status: Closed Solution: Yes From: BTandsonsltd

Hi,

we have some problems, but the chat is fantastic.

1- the chat in our site made with Adobe Muse doesn't appear, but is shown in subdomain in php and opencart site such as map.travelcardinternational.uk - travelcardinternational.net - and in our opencart shop

www.travelcardinternational.uk and their subdomain instead doesn't work, we have insertedin muse main page in the head field the code, but nothing has changed.

2- the invitation message doesn't work

3- with cellphone the chat works but doesn't have sound to advice about an incoming chat, and it is impossible know when someone ask for a chat.

an advice: show the flag or write the provenience of the customers before they ask for something, cause for someone who have international visit is hard understand the country only with the IP addresses, and consequentally the right language or operator to use in the invitation message.

Thanks

Paolo

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