Support Tickets - chat dont notify

chat dont notify

Live Chat 3 18.09.2017 362 Bug Report Status: Closed Solution: Yes apoxe


Hi

i test in multiple OS (Mac and windows) multiple navigators (chrome, firefox, safari)

sometimes i don't view client online or i dont get the new chat notification in admin panel since 3.3 update


Replies (10)

  • avatar Jerome

    Could you please tell me which notifications?

    We use Desktop and Push Notifications ourself daily and had not any problems so far.

    18.09.2017 0
  • avatar apoxe

    desktop notifications

    18.09.2017 0
  • avatar Jerome

    Please try to empty your cache on each browser.

    Also make sure you have accepted desktop notifications on each browser. You can do that in your operator profile.

    https://www.jakweb.ch/faq/a/15/desktop-notifications

    Please note that in Live Chat 3 only a button is shown and not a YES/NO option.

    Have a good night.

    18.09.2017 0
  • avatar apoxe

    i flush cache in all navigators and in maintenance after open ticket.

    i dont have in user panel the option you have in faq and, the problem is in dashboard, don't appear the incoming active chat or in p=uonline  i don´t see online people

    19.09.2017 0
  • avatar Jerome

    Good Morning,

    in that case you will probably need to empty the the online user table. Please go to the online user page and press the button with the exclamation sign.

    Should that not help we would need access to your chat and server via ftp.

    You can send us the information with following form: https://www.jakweb.ch/access-form

    Thank you

    19.09.2017 0
  • avatar apoxe

    i empty the online user table and aproblem persist i send you the ftp info

    have a nice day

    19.09.2017 0
  • avatar Jerome

    Thank you very much.

    I have checked and your server returns an error 500 on the operator/ajax/status.php file.

    Please check the server logs.

    Awaiting your feedback.

    19.09.2017 0
  • avatar Jerome

    Ok, we have found the issue.

    It has been fixed on your server and will be included within the next release of course.

    On certain PHP versions there has been an error, thank you for the report!

    Have a great afternoon.

    19.09.2017 0
  • avatar apoxe

    sorry  my delay this is the log

    [19-Sep-2017 12:34:50 America/Mexico_City] PHP Fatal error:  Uncaught Error: [] operator not supported for strings in /var/www/chat/operator/ajax/status.php:75

    Stack trace:

    #0 {main}

      thrown in /var/www/chat/operator/ajax/status.php on line 75

    and thanks fix that :)  ¿do you need another access?or i can shutdown vsftp from this server and close port

    19.09.2017 0
  • avatar Jerome

    You can close my details.

    Thank you for the feedback.

    *** Ticket closed ***

    19.09.2017 0