Support Tickets - Ticket standard responses

Ticket standard responses

HelpDesk 29.12.2015 847 Support Status: Closed Solution: Yes goldstrikn


Hello,

I made few standard responses, from operator/index.php?p=responseticket. I made a few bullet points and about 4 paragraphs. The bug is that I used it on ticket response, but only showed the last part of my 4th paragraph.

Please check such and fix.


Replies (7)

  • avatar Jerome

    Thank you for opening a support ticket.

    I have just tested the responses on a clean installation and it works fine. Could you please send me operator login details so I can check the responses you have created.

    https://www.jakweb.ch/access-form

    29.12.2015 0
  • avatar goldstrikn

    Thanks Jerome. I filled out your form, please check and advise.

    30.12.2015 0
  • avatar Jerome

    Good Morning,

    I think you must have copied that text from Word, because tinyMCE messed up the source code completely and therefore the text could not be insert correctly. I have removed all the crap from the text source code, it looks the same now and it works.

    When you copy/paste code from somewhere to the editor you have two options:

    1. In the editor go to Edit activate Paste as text and paste the text to the editor and start styling it.
    2. Go to Tools - Source Code and paste the text into the window, press OK and start styling.

    tinyMCE does mess up the code from time to time when copied from sources other then plain text files.

    30.12.2015 0
  • avatar goldstrikn

    That's the strange part. I use that tinymce editor to build my response. I didn't use external word, wordpad, or any other text editor. I'll create another soon, and I'll check into the source code to make sure that there are not tags, etc. But that should work right out of the box, very strange.

    30.12.2015 0
  • avatar Jerome

    Happy New Year.

    That should work out of the box you are right, but you had so many classes and html tags in the text, strange ones, that usually only happens when copied from another document.

    Please give us as many details when you try the next one.

    Browser, font size changed and so on... So I can reproduce the same on my side..

    01.01.2016 0
  • avatar goldstrikn

    I think I know the issue. It was my browser spell checker and grammar correction. Maybe that was the culprit that added extra tags.

    07.01.2016 0
  • avatar Jerome

    Thank you for your feedback. We will keep it in mind in case it happens again.

    *** Ticket closed ***

    07.01.2016 0