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Support Tickets - Live Chat v3.2

Live Chat v3.2

Live Chat 3 15.08.2017 2182 Support Status: Open Solution: No agh57

Hi. I have just downloaded v. 3.2 of Live Chat and haven't been able to install it. I am having two issues. Firstly, I am not able to show a different Live Chat button when it is online than when it is not. And secondly, and more urgent, when a user opens a initiates a chat with operator it shows a light blue screen in the chat window which disables the whole chat and doesn't work. I have a screenshot in order to show you the problem, but can't send it through here. Please, I need help with this as soon as possible. Right now we have returned to previous version of chat due to this problem.Thanks, Agustin

Replies (2)

  • avatar Jerome

    Hi,

    thank you for creating a support ticket. Sadly your access to support has been expired.

    You can extend your support here: https://jakweb.ch/shop/i/1/support

    After purchase support access we will help you to get you up and running in no time.

    Thank you very much for your support.

    15.08.2017 0
  • avatar Jerome

    Good evening,

    has that been fixed? Thank you for your feedback.

    22.08.2017 0
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