Support Tickets - LiveChat3 App Status

LiveChat3 App Status

Live Chat 3 24.07.2017 59 Support Status: Closed Solution: Yes dntmedia

I just cut one of our clients over to LC3 and the first report I got back is they like it but they have a problem using the mobile app... it apparently logs them off livechat when the phone goes to sleep. 

Is this is expected result or is there a setting they are missing somewhere?

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