Support Tickets - Design showing in Chrome

Design showing in Chrome

Cloud Chat 3 18.07.2017 84 Support Status: Closed Solution: Yes buildandpublish


Hello

When I go into Chrome / then dash board yesterday the design wasn't showing up correctly so you quite rightly told me to clear my browser.

I did the following..

Cleared browser / history / cookies

Cleared everything through dos command

Today after everything and 4 restarts it still have the same issue in Chrome not IE, IE is working.

Screen shot here

Thank you


Replies (15)

  • avatar Jerome

    I can't tell you what it is but maybe some elements cannot be loaded or your server does not respond. If it works in IE it will certainly work in Chrome.

    We have tested the new Design on various machines with various browsers and all worked before we released this new design.

    I see you don't have a proper redirect to https because I can go to your site without https and I don't get redirected to https. Maybe the same issue is on the dashboard. Make sure your site is only available through one domain. For example https://www.yourdomain.com.

    If someone enters now yourdomain.com he should be redirected to https://www.yourdomain. Otherwise you run into many conflicts and double content which is very bad for seo.

    18.07.2017 0
  • avatar buildandpublish

    Okay thanks, I thought that was something you would do in the update, because I remember you saying something about that.

    I also have laptops and pcs which I have tested this on, Can I ask you as part of the update you look into this or change it to the https?  The server is fine running on SDD cloud.

    Some one from the USA who is a dear friend of mine tested it in Chrome and he is having the same issue.

    Would you mind helping me fix this please?

    18.07.2017 0
  • avatar Jerome

    You can try yourself with following guide: https://www.jakweb.ch/blog/a/3/apache-htaccess

    We can do it for you however that is not part of our support agreement. We can set all redirects for your server with htaccess for 25 USD.

    You can order it here: https://www.jakweb.ch/shop/i/3/modifications Select 30 minutes.

    Thank you very much.

    18.07.2017 0
  • avatar buildandpublish

    Can you add that to the bill for the 26th?  and then tell me altogether how much this will cost, I don't know how much the update was, I think $19.99?

    Please let me know

    Thanks

    18.07.2017 0
  • avatar Jerome

    We usually not work on Credit, but let's see. I will let you know when it is done.

    18.07.2017 0
  • avatar buildandpublish

    Thank you, I don't normally ask, but its been tight this month, and thank you

    18.07.2017 0
  • avatar buildandpublish

    Do you need the ftp or cpanel details?

    18.07.2017 0
  • avatar Jerome

    We still have them, thank you.

    18.07.2017 0
  • avatar buildandpublish

    Thanks, I just managed to do it for the site entry

    18.07.2017 0
  • avatar buildandpublish

    Let me know, I'll be around.. thank you, it has to be something to do with paths, and that maybe why the design in the forms are not showing very well and look basic.

    18.07.2017 0
  • avatar buildandpublish

    Also while your there, would you also look into via chrome it's not redirecting me to paypal or stripe and if you take your curser off it the paypal sign goes away, just thought i'd update you

    18.07.2017 0
  • avatar Jerome

    All redirects have been set to the correct location, it is now not possible to load a page without beeing on ssl and with www. in front of the domain. Paypal and your form issue comes from the wrong URL, it all works normal now.

    18.07.2017 0
  • avatar buildandpublish

    Thank you,

    I'm going to restart my pc and clear browser again because it's still not working on Chrome / Paypal / stripe.

    18.07.2017 0
  • avatar buildandpublish

    Hi, 

    That's been done thank you, I don't know if you wanted me to open a new ticket but under buttons I can not select a button, is that right?

    And when I check for update it says downloaded 1 update then an error saying Cannot access the latest update.?

    And how much do I owe you?

    18.07.2017 0
  • avatar Jerome

    Thank you for the feedback.

    Update Service - 19 USD
    Redirect fix - 25 USD

    For the rest if it is an issue please open a new ticket. Thank you.

    *** Ticket closed ***

    18.07.2017 0