Support Tickets - Proactive chat hang

Proactive chat hang

Live Chat 3 02.06.2017 118 Support Status: Closed Solution: Yes apoxe


Hi, when i have a visitor and i send proactive chat if he push yes or no .. nothing happens, and needs to refresh windows because popup don't close 


Replies (5)

  • avatar Jerome

    Thank you for your ticket.

    Please make sure you have the latest version installed 3.0.5.

    Delete the chache files under maintenance and try again. Always use two different browser when testing.

    Should you have not any luck please send us super operator and ftp details via following form: https://www.jakweb.ch/access-form

    Awaiting your feedback.

    02.06.2017 0
  • avatar apoxe

    ok, i flush cache an all same
    ¿do you think maybe it's because i use cloudflare?
    i will test without cloudflare an tell you, if problem persist i will need to install ftp to that vps.. lol only root :p

    02.06.2017 0
  • avatar Jerome

    Could be cloudflare, just tell cloudflare to not cache the files from Live Chat 3.

    02.06.2017 0
  • avatar apoxe

    yes, it's our friend cloudflare.

    maybe this info in faq could help another

    greetings from México

    02.06.2017 0
  • avatar Jerome

    Thank you very much for the feedback, we will post an FAQ article soon.

    *** Ticket closed ***

    02.06.2017 0